Updated 27 September 2026. This policy covers paid Proof access, Recruiting billing where enabled, and protected marketplace transactions. It does not remove any refund or consumer right that applicable law makes mandatory.
Marketplace policy version 2026-09-08 · effective 8 September 2026.
ClockIN looks at the payment state, the feature purchased, whether access or a service was actually delivered, whether the paid entitlement was consumed, provider records, and any relevant transaction evidence.
Duplicate or materially incorrect charges, payments that are captured but cannot be fulfilled because of a confirmed ClockIN or payment-provider failure, and other objective billing errors should be corrected, re-credited or refunded as appropriate.
A paid Skill Proof purchase buys one eligible assessment access under the rules shown before the attempt. It does not buy a particular score, medal, pass, hiring outcome or shorter cooldown.
If payment is captured but the paid attempt is never granted because of a confirmed platform/provider failure, ClockIN may restore the entitlement or issue the applicable refund. Once the real assessment has started, the access is normally treated as consumed even if the user abandons it, runs out of time or receives an unsatisfactory result, unless a verified platform failure or applicable law requires a different outcome.
Paid Project Defence access buys an eligible Defence run and any product entitlement explicitly bundled with that purchase. Payment never guarantees verification.
If a captured payment fails to create the purchased Defence access, ClockIN may restore the access or refund the failed purchase. Once a Defence access has been validly reserved and used, deleting the project, ending the run, failing verification or changing your mind does not automatically restore or refund that consumed access.
Clock Coins are participation credits, not cash, deposits or a withdrawable wallet balance. ClockIN does not currently sell generic Coin packs. Spending earned Coins on an eligible Proof feature follows that feature's access rules and does not create a cash refund right merely because the result was unsuccessful.
Where a paid Recruiting subscription or card-backed trial is enabled, the billing surface shows the plan and provider state. Cancelling a free trial can end trial access immediately. Cancelling a paid recurring plan normally stops renewal at the end of the current paid billing period where the payment provider supports that flow.
Unused time in a paid period is not automatically refundable merely because a customer stops using Recruiting or schedules cancellation. Duplicate charges, a materially incorrect charge, paid access that was not provided because of a confirmed platform/provider failure, or rights required by applicable law can be handled separately. Enterprise or negotiated access can have different written commercial terms.
Payment providers, card networks, banks or tax rules may impose charges or settlement behavior outside ClockIN's direct control. A provider may retain transaction fees or other charges even when an underlying payment is later refunded. ClockIN does not promise reimbursement of a third-party amount the provider does not return, except where applicable law requires otherwise.
A provider, bank or card network may also reverse, hold or investigate a payment independently of ClockIN. ClockIN may preserve relevant records, pause access or payout, and cooperate with lawful provider or regulatory requests.
For protected bounties and mentorship, examples include clear non-delivery, a mentor no-show, a mentor cancellation, duplicate or materially incorrect charges, a protected transaction that cannot proceed because required payout/payment infrastructure fails, or another objective promise that is not provided at all.
Where useful work or a substantial portion of a mentorship session was delivered but an objective part of the agreement remains unmet, ClockIN may support a partial refund or partial payout where the provider and transaction flow allow it.
For bounties, partial outcomes should map to the acceptance criteria and delivered value. For mentorship, they should map to the scheduled duration, attendance and specifically promised deliverables.
The standard paid mentorship schedule is: at least 1 day before the session, 100% refund; 6 hours to 1 day before, 80% refund; less than 6 hours before or mentee no-show, 50% refund. Mentor cancellation or mentor no-show receives a full refund or mutually agreed free reschedule.
The scheduled start time recorded in the booking controls the cancellation clock. A contested no-show can be paused for evidence review rather than being decided only by one party's button click. Mandatory law or provider rules can require a different result.
Bounty refunds are not based on a generic cancellation percentage after protected work has begun. The scope, acceptance criteria, formal submission, revision history and evidence determine whether the poster should receive a full refund, partial refund or no refund.
If no protected payment has been secured, there is no provider-held bounty amount for ClockIN to refund.
Use the in-product cancellation, receipt, issue or dispute route where available. Otherwise email info@goclockin.com or use the Contact & Grievance page with the transaction reference and a concise description of what happened.
For contested marketplace payments, see the Dispute Resolution Policy.